So, the sage with our Sears Kenmore refrigerator/freezer continues...
The second replacement freezer door finally arrived the other day, as did another ice bucket (pictured above) and Sears promptly called to schedule it's installation. Monday afternoon 4/13 was the day. A new technician arrived, one that had not been to our house before and one that was not familiar with the ongoing issues we've been having.
The first thing the technician did was to un-boxed the door and ice bucket and checked to verify they fit properly. Well, guess what?!?! No-workie! It did NOT fit, ugh!!
The replacement door, supposedly the correct model for our refrigerator/freezer, has been modified slightly and now has a lip or protrusion that prevents the ice bucket from seating properly. You can see the issue circled in red in the above picture. Another ice bucket was promptly order with assurances that it was the correct one BUT hold the phone! Guess what?! This other ice bucket arrived and it too No-Workie and did NOT fit properly and has the same issues. What a comedy of errors. It really highlights the incompetence at Sears.
Now here's the kicker to this sage. Let's assume this latest ice bucket fit properly and the new parts are all in, secure and working properly. Well, the underlying problem; the problem that initiated this debacle and has taken us down the Sears-of-Incompetence road STILL EXISTS! That's right, after all this time, this effort, these replacement parts, we were told that "there is a known issue with this model due to the shaved ice capabilities it provides". The "fix". The Sears technician's recommendation is for us to periodically stick our hands up and into where the ice comes out of and manually open the sealed flap. This will release the ice or water that accumulates there, thus preventing it from freezing into an ice ball.
REALLY?! You have got to be kidding me!
So, I have another calling into Corporate who appear equally as incompetent.